Technical FAQ & Video Knowledge Base
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What are the benefits of your patented Full-Modular Design for CPOs?
Our patented Full-Modular Design is specifically engineered to solve the biggest pain points for Charge Point Operators (CPOs)—high maintenance costs and extended station downtime. Traditional chargers require professional technicians and hours of troubleshooting when a fault occurs. With our modular architecture, power modules and control components are hot-swappable and isolated. If a module fails, the rest of the system keeps running, and even general electricians without specialized EVSE design knowledge can replace the faulty module in under 5 minutes. This drastically reduces your Operational Expenditure (OpEx), minimizes revenue loss, and ensures maximum station uptime.
What charging standards and connector types do your EV chargers support?
Our electric vehicle charging solutions are designed for global compatibility. We support major international charging standards, including CCS Type 1 (North America), CCS Type 2 (Europe and global markets), GB/T, CHaDeMO, and Tesla (NACS) standards. Whether you require AC Wallboxes for commercial parking or high-power DC Fast Chargers for highway stations, we can provide the correct configuration for your local EV market.
Do you support customized charging solutions and OEM/ODM branding?
Yes, absolute customization is one of our core strengths. Operating from our world-class manufacturing and industrial hub in Dongguan, we provide comprehensive OEM/ODM services. We can customize the output power, enclosure design, branding/logos, user interface (UI) on the screen, and smart functions like RFID, OCPP 1.6J/2.0.1 integration, or App-based payment systems to match your business infrastructure.
How do your EV chargers perform under extreme outdoor weather and desert conditions?
KEVO Power chargers are built for ultimate environmental resilience, featuring an exceptionally wide operating temperature range of -30℃ to +70℃. To conquer high-temperature, dusty, and sandy environments typical of emerging markets in the Middle East and Africa, our hardware features a unique built-in dustproof cotton pad design. This specialized filtration system keeps internal components clean and prevents overheating caused by dust accumulation, ensuring flawless, high-performance operation even in the harshest outdoor conditions.
What certifications do your EV chargers hold, and how do you handle compliance?
Our product is 100% architected and built according to strict European standards (CE/RoHS-compliant design), using top-tier certified core components. Rather than passing down a rigid, generic factory CE certificate that might not cover your specific localization or future branding adjustments, we propose a more strategic approach: We can fully support you to register the certification under your own brand. To achieve this, we will provide a comprehensive technical dossier, schematics, and existing test reports to guarantee a seamless certification process, and offer a Certification Cost Rebate Program, where your initial certification expenses can be credited back into your mass production orders. This gives you 100% control over the certificate, full brand ownership, and a highly competitive edge in the local market.
What is the typical manufacturing lead time for orders?
Our standard manufacturing lead time ranges from 15 to 30 days depending on the order scale. This structured timeline ensures rigorous quality control, strict testing, and thorough validation of your specific configurations before shipment.
What logistics and shipping terms do you support?
We support highly flexible Incoterms including EXW, FOB, CIF, and DDP from South China ports to accommodate your preferred supply chain strategy. Whether you choose to arrange your own logistics from our facility or require us to manage end-to-end global delivery, our team handles all necessary export documentation to guarantee smooth transit and clear communication through your preferred freight channels.
What flexible payment and transaction terms do you support for hardware purchasing?
We support secure and standard payment methods for international commercial trade. This typically includes Telegraphic Transfer (T/T), with a flexible deposit to initiate customized production and the remaining balance settled upon manufacturing completion or against shipping documentation. For high-volume commercial projects or established distribution partners, we are also open to discussing customized payment workflows or Letters of Credit (L/C) to ensure mutual financial security.
How is the power allocated when two vehicles are charging simultaneously from a dual-connector charger?
To reduce queuing times and maximize station turnover efficiency, our dual-connector chargers utilize an intelligent dynamic power allocation system. Instead of statically splitting the total power output in half, the system automatically detects each connected EV's real-time State of Charge (SoC) and maximum power demand. It then dynamically distributes the optimal wattage to each vehicle. As one car's charging curve tapers off, the excess power is immediately rerouted to the other vehicle, significantly optimizing overall charging efficiency.
What connectivity options and smart management protocols do your chargers feature?
Our hardware features robust 4G LTE and Ethernet connectivity options to support comprehensive remote management. It natively supports industry-standard OCPP 1.6 and OCPP 2.0 protocols, allowing seamless integration into any centralized network platform. This enables operators to execute real-time remote monitoring, remote fault diagnostics, automated billing analysis, and seamless Over-The-Air (OTA) firmware and configuration updates effortlessly.
Do you offer optional advertisement screens and POS terminal integrations?
Yes, we provide optional commercial-grade advertisement displays and integrated POS payment terminals as premium add-ons to diversify revenue streams and improve the user experience. The high-brightness ad screens allow operators to generate additional ad-revenue from local businesses during charging sessions. Meanwhile, the integrated POS system supports secure, contactless credit/debit card transactions and mobile wallets (such as Apple Pay and Google Pay), allowing drive-up customers to pay seamlessly without downloading a specific app.
Patented Full-Modular Design Demonstration
Watch our engineers perform a full power module hot-swap inside our Dongguan workshop in under 5 minutes, demonstrating how CPOs can minimize operational expenditure and stop extended station downtime.
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